Terms of Service

1. About these terms

Aquila Labs is a subsidiary of LUXVITA AI Labs LLP, a registered business based in India. These Terms of Service govern aquilalabs.ai, our website forms, discovery-call booking features and optional text messaging program. “We,” “us” and “our” refer to the Aquila Labs business operated by LUXVITA AI Labs LLP.

Please read these terms before using the website. If you do not agree, do not use its features. Website use or acceptance of these terms does not enroll you in texts; SMS requires a separate, optional opt-in.

You must be at least 18 and authorized to act for yourself or the business you represent when submitting an inquiry or requesting services.

2. Services and discovery calls

Aquila Labs provides AI consulting, process assessments, automation implementation and related support. The website explains our offerings; it does not by itself establish a paid client relationship.

The discovery call is free. Assessments, implementation and support are paid engagements with scope, fees, payment schedules and deliverables agreed separately. Booking does not obligate you to purchase services or include a free assessment report or other paid deliverable.

Please provide accurate booking information and use your confirmation instructions to reschedule or cancel when needed. Availability may change. Cancellation charges, refund rights and service commitments for paid work must be stated in the applicable agreement, rather than inferred from the website.

3. Separate client agreements

A signed services agreement, statement of work, confidentiality agreement or data-processing agreement governs the work it covers and takes precedence over these website terms if there is a conflict.

Deliverable ownership, access to systems, software costs, support levels and warranties are determined in the client agreement. These terms do not grant us ownership of your business data or replace an agreed confidentiality obligation.

Share sensitive information or system access only after an appropriate agreement and transfer method have been established.

4. Acceptable use

Use the website lawfully and provide only information you are authorized to share. You must not:

• Impersonate someone, submit misleading information or enroll another person's phone number without authority.
• Send spam, malicious code or unlawful, abusive or infringing material.
• Attempt unauthorized access, bypass access controls or disrupt the website or other users.
• Use automated requests in a way that materially burdens or damages the website or its providers.

We may restrict misuse of the website or forms as reasonably necessary to protect the service and users.

5. Content and your submissions

Website text, designs, branding and other materials belong to us or their respective owners unless indicated otherwise. You may view the website and retain materials we make available for internal evaluation of our services. Other copying, republication or commercial distribution requires permission unless allowed by law. Third-party names, logos and marks belong to their owners.

You retain rights to information you submit. You authorize us to use it to respond to your request, manage your booking and provide requested services, subject to our Privacy Policy and any client agreement. Submitting an inquiry does not give permission to publish your name, business information or testimonial.

6. Information, examples and AI

Website materials and discovery-call discussions give general information about our services. They are not legal, tax, financial or other regulated professional advice.

Examples and fictional assessment samples are illustrative and do not promise the same results for your business. Outcomes depend on your processes, data, implementation decisions and other circumstances.

AI suggestions, drafts and analyses can contain errors or omissions. Review them for accuracy and suitability before relying on them or acting. Project-specific review, testing and approval responsibilities belong in the applicable agreement.

7. Third-party services and links

The website includes independent booking and video services and may link to external websites. Use of those services may also be subject to their own terms and privacy notices.

We do not control independent providers' availability, websites or feature changes. If a feature is unavailable, email siddhant@aquilalabs.ai.

8. Optional SMS program terms

Program: Aquila Labs Appointment & Inquiry Messages.

Message types. Aquila Labs may send transactional texts about appointment confirmations, reminders, appointment follow-ups and responses to inquiries about services you have requested. This program does not include marketing or promotions.

Enrollment. Provide a phone number and actively check the optional SMS consent box in our discovery-call booking form, accessible from Book a call. Providing a number or accepting website terms alone does not enroll you. Consent is optional and is not a condition of booking a call or purchasing services.

Frequency and charges. Message frequency may vary with your appointments and inquiries. Message and data rates may apply to messages sent to and from you. Contact your wireless provider about your plan.

Opting out. Reply STOP to cancel. You may receive a final opt-out confirmation; after that, program messages will stop unless you opt in again. You may also email siddhant@aquilalabs.ai to request removal. Opting out does not cancel an appointment or service agreement.

AI phone assistant demo line. Callers to our AI phone assistant demo line (presented as “Summit Heating & Air (Aquila Labs demo)”) may also opt in verbally, by saying yes when the assistant asks whether it may text a booking link. That program sends one transactional booking-link text per request and is described on our SMS consent page. The frequency, charges, STOP, HELP and privacy terms in this section apply to it.

Rejoining. Provide a fresh, explicit opt-in through the booking form or contact us for instructions. A new booking without SMS consent does not re-enroll you.

Help. Reply HELP or email siddhant@aquilalabs.ai.

Number changes and delivery. Enroll only with a number you control. Notify us if you change numbers or no longer control an enrolled number. Delivery depends on carrier and network availability. Carriers are not liable for delayed or undelivered messages. The program is not for emergencies.

Privacy. See our Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with third parties, except aggregators and providers of the text message services.

9. Availability and limitations

The website may contain errors or become unavailable. To the extent permitted by applicable law, the website and its general information are provided “as is” and “as available,” without warranties of uninterrupted availability, accuracy or fitness for a particular purpose.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses, including lost profits or business opportunities, arising from website use or reliance on its general information. This provision concerns the website and does not replace liability or warranty terms in a paid client agreement.

Nothing excludes liability or limits consumer rights that cannot lawfully be excluded or limited, including fraud or wilful misconduct where applicable law prevents its exclusion.

10. Governing law and concerns

These website terms are governed by the laws of India, subject to mandatory protections that apply where you reside. A client agreement may specify different governing law or dispute-resolution terms for that engagement.

Please email concerns so we can try to resolve them. These terms do not require mandatory arbitration or waive a non-waivable right to complain or seek a remedy.

11. Updates and interpretation

We may revise these terms as the website, services or legal requirements change. The revised version will appear here with an updated date. We will provide additional notice or obtain consent where required. Website updates do not amend signed client agreements or expand existing SMS consent.

If a provision is unenforceable, the remainder continues to apply to the extent permitted by law. Not enforcing a provision on one occasion does not waive future enforcement.

12. Contact us

LUXVITA AI Labs LLP / Aquila Labs
Flat No. 566 Bahawalpur CGHS Ltd., Plot No. 1 Sector-4
Dwarka, New Delhi 110078, India
Contact: Siddhant Jawa
Email: siddhant@aquilalabs.ai
Website: aquilalabs.ai